Nice Bedside Manners, Asclepius

My actual doctor. If you hold really still, he'll eat slices of bread from your hand.

The staff at my doctor’s office has terrible bedside manners. They’re not quite at the point where they poke at open wounds with unwashed hands and laugh, but certainly they could brush up on a few basic healthcare provider tips. If Hippocrates said “First, do no harm,” I’m pretty sure he followed it up with something like, “Sixth, don’t freak your patients out for shits and grins.” And then he fondled a ten year old, because the ancient Greeks were a bunch of serious deves.

I went to the doctor last week to get a mole removed on my neck. I find that as I get older, my body likes to pull occasional pranks on me, probably in revenge for some of the horrible shit I used to do to it during my college years. “So, you thought snorting vodka was funny, huh? Ok, try some sudden shoulder hair growth on for size, asshole.” Seriously, I’m not the type of hairy dude that always looks like he’s wearing mohair, but all of a sudden I have one single solitary hair that grows out of my shoulder. It’s weird. One day my shoulder will be normal and hair free, the next day I’ve got a single hair sticking out of it, so long that a 1840’s-style guy is hammering out morse code on it in Kansas City.

Another petty revenge my body enjoys is the mole on my neck. What started out as a small brown dot, eventually grew to the point where my kids took notice. “Daddy, what’s that?” asked my four year old son.

“Oh, it’s just a… thing. It’s called a mole.”

And then he twisted and pulled it, the little fucker. (To be fair, it’s not like he was treating me any differently than he’d treat himself. One day he walked into my office, shirtless, and while twisting his nipples asked me, “Daddy, what are these things for?”)

I told him they were for ordering room service.

I told him they were for ordering room service.

So the mole needed to be removed. I have a hard and fast rule in my house (if only one), and that’s when kids start treating your moles like playground equipment, they’ve got to go. The moles, not the kids. (Although…) So I went to the doctor’s office, and the nurse asked me what I was there for.

“I want to get this mole removed,” I said.

“Hmmm,” she replied. “That should come off with no problem. Won’t hurt a bit. The shot to numb you up, though. That’s going to hurt like a mother. Ooh, and on the neck like that? Yikes.”

She seriously said this, and then followed it up with, “Your blood pressure is elevated a little bit.” Gee, I wonder why that might be, Cruella.

Finally, after being left to age for a while in the Surgery Center (which differed from a basic examination room in that it had a sign on the door reading “Surgery Center”), the doctor came in.

“Let’s see here… Well, I don’t think that’s cancer.”

“Yeah, I’ve had it looked at.”

“It could be cancer, though.”

“But I was told probably not.”

“Yeah, but you never really know.”

“Just out of curiosity, was the medical school you attended founded by Josef Mengele?”

I also meant to ask him if it was normal for a doctor's office to be in a cave.

I also meant to ask him if it was normal for a doctor’s office to be located in a cave.

Seriously, I understand that some moles can be cancerous, but we don’t really need to go down that road right now, do we? “Well, Greg, this could be cancer, or a sign of advanced HIV exposure, or it could be a new and deadly breed of explosive neck herpes. And while 99% of the time this will turn out to be just a mole, I think you ought to get your affairs in order, just to be on the safe side.”

Fucker.

So I sat there while he lopped off my neck mole, popped it into a glass vial and said, “We’ll send this off to the lab and see if it’s cancer.” Now, I’m sure he said that in a normal tone of voice, but you have to understand, I’ve had full blown cancer before: Tumors, chemo, surgeries, copious amounts of pants-wetting fear, the whole nine yards. So every time he used that word, I heard it a little bit differently than he meant it to be heard.

“We’ll send this off the the lab and see if it’s CANCER!!!!!!!!!!

And a dramatic orchestral crescendo of doom would well up as the skies suddenly clouded over and bolts of lightning blasted the landscape.

Cancer!

Cancer!

I must’ve had a visible reaction on my face because the nurse actually ignored her cruelty training and told me in a chirpy voice, “We’ll just call you if something abnormal pops up, otherwise we’ll talk to you the next time you drop by, ok?”

So I went on my merry way, a large, gaping hole in my neck, and didn’t really give it another thought until today when the doctor’s office called. Now, you know how they’ve automated test result notification so that the doctor’s office doesn’t have to actually give you bad news, and can instead spend their days fucking around with morphine drips and having tongue depressor fights while sick patients are waiting? Those phone calls are funny in theory because of the whole Movie-Phone aspect:

You: Hello?

Diagnosis-Bot 3000: Hello! And welcome to Disease-Phone! The results of your current exam are… In!

You: Oh, for the love of…

Diagnosis-Bot 3000: If you would like your test results in English, press one now… If you would like your results in Spanish press ocho now… If you would like your results in binary, press 1011000011000 now…

You: (boop!)

Diagnosis-Bot 3000: Your test results for… cancer of the peehole… are… in! To listen to your diagnosis, press one now…

You: (boop!)

Diagnosis-Bot 3000: These test results are brought to you by Jostens class rings. When you need a ring, goooo Jostens!

You: I am going to murder you, goddamit!

Diagnosis-Bot 3000: Your test results have come back… … … … … Inconclusive! To get a list of lab technicians near you who actually know what the fuck they are doing, press one now…

If you have died while waiting for your test results, press one now...

If you have died while waiting for your test results, press one now…

Now I say this is funny in theory because in reality, each of those unnecessary pauses takes ten years off of your life. So you can imagine my joy when I realized that they have actually improved this process. Before, you had to answer the phone, wait, and listen. Here’s the new, streamlined process.

  • You answer the phone
  • You listen to a robot tell you that your test results are in
  • You write down a different phone number
  • You call the different phone number and listen to a different robot tell you that the results are in
  • You are disconnected because you did not know what your patient id number was
  • You dial the physician’s office to be told that a) Your patient id number is your social security number; and b) No, they can’t just tell you the results.
  • You redial the second robot
  • You enter your social security number
  • You must slowly and clearly state your full name because this makes it absolutely impossible that anyone else could get your test results. Really, it’s foolproof.
  • You listen to a recording of the person you just fucking talked to on the phone telling you that the test results were normal.
  • You climb a clock tower and shoot a bunch of people with a high caliber rifle to let off a little steam

Seriously. I was told that I would only be contacted if the test results were abnormal, and then I had to go through all of that bullshit before being told, in effect, “Hahaha! Just fucking with you, you’re going to be fine.”

Think about how fucked up that is. They’ve managed to make you dread good news.

“Congratulations, Mr. and Mrs. Freep, it’s a boy! Of course, … it could be cancer.”

10 Responses to “Nice Bedside Manners, Asclepius”

  1. Vonny says:

    Well. That story made me angry. First, you have to go through that rigmarole to get test results, and second, you’re dealing with an automated answering system when you do. How secure is that? There aren’t enough staff that one person couldn’t be on the phone an hour a day to answer those specific calls? What a crock of shit.

    It’s different here, so no reason for me to have a real rant right now.

    Commiserations to your son on losing one of the ways he could annoy and torture his daddy. I think your kids rock.

    • Greg says:

      The funny thing is that I didn’t even WANT test results. They told me they’d only call if the results were bad. Fuckers.

      I think I’m going to have to mess with them. Call them up, tell them I changed my mind and I want my mole back, and then hit them with a multi-million dollar nuisance suit.

  2. Nico says:

    I can’t stand inefficient systems that claim to be efficient.

    I also hate cancer.

    • Greg says:

      Even better, they called again this morning, and I had to go through the entire process again in case they fucked something up with my results. Nope. They just wanted to call me again even though they said they would only call with bad news.

      The next time I’m there, I’m licking ALL the tongue depressors.

  3. Kmo says:

    That is fucking outrageous. There should be a better process for not scaring the shit out of people who’ve actually had cancer before. Also wouldn’t happen here but I feel for ya, I do.

    • Greg says:

      Funny thing is, when I actually had cancer, the doctor walked into the exam room looking at an X-ray. “Yup, you broke your wrist all right!” Then he looked at me and said, “Oh, sorry, wrong room.”

      When he was telling me that I had a baseball sized tumor in my chest later on, I asked him, “Hey, I liked your first diagnosis better. Can I have the broken wrist instead?”

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